Our approach to transforming the business is to empower client ownership  across the whole business life-cycle. What we do from day one is to get the whole team working as one towards a common end point. The methods we adopt are tried and proven over many years and are adapted to suite the clients environment. As the process matures the consultants will progressively hand over the running of the project to the client's team and eventually work in the background as a mentor to the client. Final reports will be written (with guidance by the consultant) by the client management team and for the end-user using their terminology not that of the "Change Management" theorist.

Critical Success Factors For Transformation

• Visible, active leadership • Clearly articulated vision of enterprise • Sense of urgency • Process-focus • Customer-focus • Focus on all components of business system • Cross-functional participation • Best & brightest people as team members • Leverage technology & human potential • Some early positive results • Continual communication Examples of Business Transformation engagements New Generation Consulting consultants have undertaken are as follows:

Organisational Issues:

Development of new organisational structures Organisational or Environmental Mapping Executive Information Systems Project Monitoring, Performance, and Reporting Regimes Establishment and Development of Project Management Regimes

Customer Service Issues:

Quality of Supply – Electricity, Gas and Telecommunications Restoration of Supply Call Centre issues Billing Systems including Design Customer Billing and Information Systems Issues relating to the logistics between Wholesale and Retail outlets Development of Market Trading Facilities

System and Business Development Issues:

Business Development studies Whole of life study Cradle-to-Grave analyses Bottleneck analyses Critical path analyses IT Systems Studies